Frequently Asked Questions

Delivery times depend on payment method, destination, and bank cut-off times. Most bank transfers arrive the same day; cards can be instant.

Banking Hours are common office hours from Monday to Friday. Some national bank holidays can affect this timetable. Banks in many destination countries may not operate on Saturdays/Sundays.

Minimums can vary by route and payment option. We’ll show the exact minimum on the send screen.

Limits depend on verification level and destination corridor. Increase limits by completing identity verification.

Cash payments may be available at specific locations or partners. Check availability in your country and payment method at checkout.

Our exchange rate is updated 24 hours a day and you can check it anytime without the need to register on our website.

We will soon be working with additional countries. We are expanding our operations to offer more destinations.

No, we do not have hidden rates. The rate we offer is exactly the rate you receive.

All your transfers can be paid with a debit or credit card. Additionally, you can use Apple Pay and Google Pay from the website.

The money is received depending on the service, but generally in bolívares or U.S. dollars.

Yes. You can send bolívares or U.S. dollars.

Our fees for transfers to a bank account are £0. For Pago Móvil the fee is £2, and for cash withdrawals in U.S. dollars the fee is £5.

Yes, fees apply depending on the service. For transfers to a bank account the fee is £0. For Pago Móvil it is £2, and for cash withdrawals in U.S. dollars it is £5.

No, your beneficiary will receive exactly the amount you send, with no additional fees from us.